Terms & conditions

Neuroderm sells cosmetic skincare products directly to consumers in the United States through this website. Our customer service contact details are published in the footer of every page and on our contact page.

We describe every product as accurately as we can, including net contents, active concentrations and the full ingredient declaration. Ingredient lists are subject to change; the declaration on the carton you receive is authoritative.

Neuroderm products are cosmetics. They are intended to improve the appearance of skin. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on this site is medical advice. Statements on this site have not been evaluated by the Food and Drug Administration.

Results described on this site come from consumer perception studies in which participants self-assessed the appearance of their skin. Individual results vary. If you have a skin condition, are pregnant or breastfeeding, or are using prescription topical medication, consult a physician before starting a new routine.

All prices are in US Dollars and exclude sales tax, which is calculated at checkout based on your shipping address. The total shown at checkout is the total you will be charged.

Placing an order is an offer to buy. Our acceptance happens when we dispatch the order. If we cannot fulfil an order — because an item is unavailable, a price was displayed in error, or the order fails our fraud checks — we will cancel it and refund you in full.

This is a one-time purchase. We do not operate a subscription, auto-ship or membership programme and will not charge you again without a new order placed by you.

Charges appear on your statement as "NEURO".

See our separate promotion terms for the full conditions attached to discount codes, free samples, gifts with purchase and set pricing.

Our refunds and returns policy forms part of these terms. Nothing in these terms limits your statutory rights.

You may not use this site to place fraudulent orders, to test stolen card numbers, to scrape content at a volume that degrades service for others, or to resell our products without a written distribution agreement.

We may cancel any order and refuse future orders where we reasonably believe this has occurred.

The Neuroderm name, product names, formulation codes, copy, imagery and site design are our property. You may not reproduce them commercially without written permission.

We are responsible for loss you suffer as a foreseeable result of our breaking these terms or failing to use reasonable care. We are not liable for losses that were not foreseeable, or for business losses.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

These terms are governed by the laws of the United States and the state in which our business is registered.

We may update these terms. The version in force is the one published on this page at the time you place your order, and the date it was last updated is shown at the top.